Reaching out to the most marginalised.

DCM’s Outreach team help the organisation scoop up and support Wellington’s most marginalised people. It also gives Wellingtonians a way to make a real difference in the lives of people begging or sleeping rough in the city. 

It’s the bright blue sleeping bag that catches Natalia Cleland’s eye. The woman is lying on a wooden bench in the winter sun outside the McDonald’s on Manners Street. Her long brown hair falls over the backpack she’s using as a pillow as she tries to sleep, facing the back of the bench. While Rob Sarich stays back, both to not alarm the woman and to remain watchful, Natalia approaches and talks to her.

After a few minutes, Natalia returns. ‘I know her. And I’m really glad to see her because she hasn’t been in for a while and I was starting to get worried. She told me she’s hungry, so I said to come in for a feed and a kōrero. I’ll also check where she is on the social housing register and see if there’s anything I can do.’

Natalia and Rob are social workers with DCM. Formerly known as the Downtown Community Ministry, for 50 years DCM has been working to end homelessness in Wellington. Offering a variety of services, one of their main focuses is on supporting their taumai (meaning ‘to settle’, and what DCM calls those who use its services) into sustainable housing and back into life. 

To ensure people who are experiencing homelessness get the support they need, each weekday DCM social workers walk the capital’s streets, usually in pairs, on ‘Outreach’, looking for people who are begging or appear to be sleeping rough. While much of DCM’s work is funded by donors and fundraising, the Wellington City Council pays for DCM’s Outreach team as part of its commitment to ending homelessness and street begging.

‘Many people experiencing homelessness or street begging find their way here to DCM,’ says Natalia. ‘But there are others who we aren’t working with and who aren’t engaging with other services. So we go out to speak with them where they are, and to encourage them to spend some time with us at DCM. 

‘We also get referrals from other social services. Like, the team at the Soup Kitchen might call to say there’s someone new in town and can we come talk to them about how DCM can support them? We take the approach that any door is the right door. We don’t mind how they get to us; we just want them to come in and spend time at DCM. Then we can begin to build a relationship with them, with the aim of getting them off the street and into a whare,’ says Natalia.

Rob and Natalia clearly have great memories for names and faces. At Midland Park, on the lunchtime-busy Lambton Quay, the pair spot a man they’ve seen before. He’s sitting on a bench, his duffle bag tucked beside him. ‘To most people he looks like someone taking a rest, but we immediately see someone who’s not quite fitting in,’ says Rob. They both go over and talk; Natalia perches a polite distance away on the bench and Rob sits on a concrete step in front of him. They don’t talk long. 

‘But that’s the longest we’ve managed to talk to him. Usually he doesn’t even let us sit down,’ says Natalia. ‘He just says, “‘No thank you, no thank you,” and waves us off. But we usually get a bit more information each time.’ 

It takes a certain chutzpah to go up to someone sleeping rough and begging to talk about their situation. 

But it’s what Natalia, Rob and other members of DCM who go on Outreach do. ‘We’ll introduce ourselves and say where we’re from, and we’ll invite them down to DCM,’ says Natalia. 

And when they do come down, there’s a lot DCM can offer. They can talk to the physio about their aches from sleeping rough, see a dentist for the toothache that’s giving them constant pain or get something from the food bank. ‘We look for what’s going to interest them enough to engage, then we can start talking about housing,’ says Rob. 

There is some reciprocity expected. ‘That might be only that they open up to us a little too, that they give us their real name, or their real date of birth; something that shows some trust in us,’ says Rob. ‘What we do is about manaakitanga, which is about hospitality, but also about lifting up people’s mana. So we need to give them the space to show that they can do something too.’

There’s something the public can do as well, and it’s not about giving money or sandwiches. It’s calling the Wellington City Council if they see someone sleeping rough within the council’s boundaries. The council then calls DCM, who send one of their people out to engage with them, bashing through bush, scrambling up trees or down under bridges if that’s what it takes.

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‘Often it’s people we would never have found on our own,’ says Natalia. ‘One time we got a call about a woman sleeping at the Freyberg Beach toilets, and another in the Balaena Bay toilets. We can’t go and knock on all the toilet doors so we wouldn’t have found them without someone calling us.’

While DCM certainly needs notifications from the public, the best ones come from the taumai themselves, concerned about someone new sleeping rough. ‘Often they will meet someone at the Night Shelter or somewhere on the streets and they’ll encourage them to come and see us, or they’ll bring them in. We love that. That shows real trust.’

– Words by Lee-Anne Duncan. Images by Pat Shepherd.

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